Refund policy

Return and Refund Policy – Folic

At Folic we want to ensure a clear and transparent shopping experience. Below you will find our return and refund policy.

Return period

You have 30 days from receipt of your order to request a return.

For a return to be accepted, the product must meet the following conditions:

  • The package must not have been opened.
  • It must be in the same condition as received.
  • It must retain its original packaging.
  • You must provide the receipt or proof of purchase.

For hygiene and product safety reasons, returns of opened or tampered orders will not be accepted.

How to request a return

To initiate a return, please write to us at:

hola@foliclab.com

Including your order number and the reason for the return.

Once the request is approved, we will send you instructions for the return shipment.

Returns must be sent to the following address:

Folic
Paseo de las Delicias, 22, 2ºD
28045 Madrid
Spain

Returns sent without having been previously requested by email will not be accepted.

Return shipping costs

Return shipping costs are the responsibility of the customer, except in cases of error on our part (incorrect or defective product).

Damaged, defective or incorrect items

We recommend checking your order upon receipt.

If the product arrives damaged, defective or you have received an incorrect item, please contact us as soon as possible at:

hola@foliclab.com

Including photos of the product and packaging so we can assess the issue and offer a solution.

Exchanges

We currently do not process product exchanges.

If you want a different product, you must request a return (if it meets the conditions) and place a new separate order.

Right of withdrawal (European Union)

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 calendar days of receipt, without needing to provide a reason.

However, for the return to be accepted, the product must meet the same conditions stated above.

Refunds

Once we receive your return, we will inspect the product and notify you if the refund has been approved.

If approved, the refund will be made via the same payment method used for the purchase. The process may take up to 10 business days from approval.

If more than 15 business days have passed since the refund was approved and you have not received it, please write to us at:

hola@foliclab.com