Terms of service

Last updated: 27 June 2026

These Terms of Service govern access to and use of https://foliclab.com, and purchases of products offered by Folicare S.L. through its online store.

By using this website or making a purchase, you confirm that you have read and accepted these Terms, together with our Privacy Policy, Cookie Policy and Returns and Refunds Policy.

1. Seller identification

Seller: Folicare S.L.
Spanish tax identification number (CIF): B-22884068
Address: Paseo de las Delicias, 22, 2ºD, 28045 Madrid, Spain
Email: hola@foliclab.com
Website: https://foliclab.com

2. Purpose

These Terms set out the conditions for browsing the website and purchasing products marketed by FOLIC.

Personal data protection, cookies and returns are governed by their respective policies, which form part of the legal framework applicable to the relationship between FOLIC and the user.

3. Requirements for purchasing

To make a purchase, you must be of legal age and have sufficient legal capacity to enter into a contract.

By placing an order, you confirm that the information you provide is truthful, complete and up to date.

If you create a customer account, you are responsible for keeping your login details confidential and for any activity carried out through your account.

4. Products

FOLIC sells dermocosmetic products intended for the care of the scalp and transplanted hair.

FOLIC products are cosmetics. They are not medicines or medical devices and are not intended to diagnose, treat, cure or prevent disease.

Images, descriptions, ingredients and other information published in the store are presented as accurately as possible. However, minor differences may arise from updates to the product or packaging, or from the user’s screen settings.

Customers must always follow the instructions on the product label. If you have questions, sensitivity, an adverse reaction or a particular medical condition, we recommend consulting a qualified healthcare professional.

5. Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, FOLIC will inform the customer as soon as possible and offer, as appropriate:

• A refund of the amount paid.
• An estimated restocking date.
• An alternative solution, provided the customer expressly accepts it.

6. Prices and taxes

All prices displayed in the store include applicable VAT unless expressly stated otherwise.

Shipping costs, where applicable, are shown before the purchase is completed.

FOLIC may change prices at any time. Changes will not affect orders already confirmed.

If there is an obvious error in a product’s price, description or availability, FOLIC may contact the customer to confirm the purchase with the correct information or cancel the order and refund any amount paid.

7. Purchasing process

To make a purchase, the customer must:

1. Select the desired products.
2. Add them to the cart.
3. Enter the information required for shipping and billing.
4. Select the shipping and payment methods.
5. Review the order summary.
6. Confirm the purchase.

Once the process is completed, the customer will receive an order confirmation email.

FOLIC may refuse or cancel orders on justified grounds, such as unavailability, obvious errors, inability to process payment, incomplete information or reasonable indications of fraud. If an order is cancelled, any amount paid will be refunded.

8. Payment

Payments are processed through secure payment platforms.

The store may accept the following payment methods, among others:

• Shopify Payments.
• Supported credit and debit cards.
• PayPal, when available.
• Apple Pay and Google Pay, when available to the customer.

Payment details are handled directly by the payment providers. FOLIC does not store complete bank card details.

9. Shipping and delivery

Orders are prepared and shipped through specialist carriers.

Delivery times shown during checkout are estimates and may be affected by circumstances outside FOLIC’s control, such as logistical issues, public holidays, force majeure or carrier delays.

For consumer sales, the risk of loss of or damage to the product passes to the customer when the customer, or a third party designated by them other than the carrier, takes physical possession of the order.

The customer should inspect the order at delivery or as soon as reasonably possible. Any damage, defects or order errors should be reported to FOLIC at hola@foliclab.com.

10. Right of withdrawal, returns and refunds

The right of withdrawal, returns, refunds and applicable exceptions are governed by our Returns and Refunds Policy, which forms part of these Terms.

For health protection and hygiene reasons, certain sealed products cannot be returned when their safety or hygiene seal has been removed or tampered with after delivery, in accordance with applicable rules.

11. Statutory guarantee

Consumers benefit from the statutory guarantee provided by the applicable rules on consumer goods.

If a product does not conform to the contract, the customer may exercise the rights provided by applicable legislation.

To report a defective or incorrect product, email hola@foliclab.com, stating the order number and, where possible, attaching photographs of the product and packaging.

12. Prohibited uses of the website

Users undertake to use the website lawfully, diligently and in good faith.

Prohibited activities include:

• Using the website for unlawful, fraudulent purposes or to harm FOLIC or third parties.
• Introducing malware, viruses or any harmful code.
• Scraping, bulk extraction or unauthorised reuse of content.
• Manipulating reviews, ratings or commercial communications.
• Impersonating another person.
• Interfering with the security, availability or operation of the website.
• Using FOLIC trademarks, logos or content without authorisation.

13. Intellectual and industrial property

All store content, including text, images, photographs, videos, designs, logos, trademarks, trade names, structure, graphic design, code and other elements, belongs to Folicare S.L. or its respective owners and is protected by intellectual and industrial property laws.

Access to the website does not grant users any rights over that content.

Reproduction, distribution, public communication, adaptation or exploitation without Folicare S.L.’s prior written authorisation is prohibited, except as permitted by law.

14. Reviews and user content

When submitting reviews, comments, photographs, videos or other content related to FOLIC, users confirm that they have the necessary rights and that the content does not infringe third-party rights or applicable rules.

FOLIC may moderate or remove content that is unlawful, misleading, offensive, defamatory, promotional, fraudulent or contrary to these Terms.

By sending us or tagging us in content related to FOLIC, users grant FOLIC a non-exclusive, royalty-free and revocable licence to use that content on its own communication and marketing channels, including the website, newsletters and social media.

Users may revoke this authorisation by emailing hola@foliclab.com. Revocation will not affect uses made before it.

15. Promotions, discounts and vouchers

Promotions, discounts, promotional codes and vouchers are subject to the specific conditions stated in each case.

Unless stated otherwise, they cannot be combined, cannot be exchanged for cash and are valid for a limited period.

FOLIC may cancel promotions or promotional codes if it detects fraudulent or abusive use, or use contrary to their conditions.

16. Data protection

Users’ personal data is processed in accordance with our Privacy Policy.

Cookies and similar technologies are governed by our Cookie Policy.

17. Third-party links and services

The website may contain links to third-party websites or services.

FOLIC does not control and is not responsible for the content, operation, terms, policies or privacy practices of those external websites or services.

Including third-party links does not imply endorsement, approval or association with their owners.

18. Liability

FOLIC is liable to consumers as provided by applicable legislation.

FOLIC is not liable for damage resulting from misuse of the website, technical interruptions outside its control, third-party actions, force majeure or breaches attributable to the user.

Nothing in these Terms limits consumers’ mandatory rights under applicable rules.

19. Force majeure

FOLIC is not liable for delays or failures caused by circumstances beyond its reasonable control, including strikes, logistical incidents, third-party technical failures, legal or administrative restrictions, natural disasters, supply interruptions or other force majeure events.

20. Suspension or termination of access

FOLIC may suspend or cancel a user’s access to their account or certain website functions where there are reasonable indications of a breach of these Terms, fraudulent use, unlawful activity or a risk to the security of the website or other users.

This measure will not affect the user’s consumer rights in relation to orders already placed.

21. Changes to the Terms

FOLIC may change these Terms to reflect legal, technical, operational or commercial changes.

Changes will not affect orders already confirmed.

The current version will always be available on this page and will state the date of its latest update.

22. Severability

If any provision of these Terms is declared void, invalid or unenforceable, the remaining provisions will remain valid and fully applicable.

23. Dispute resolution

In the event of a dispute, both parties will seek an amicable resolution.

Consumers may use the complaint and out-of-court dispute resolution mechanisms provided by applicable rules.

24. Governing law and jurisdiction

These Terms are governed by Spanish law.

Any dispute arising from use of the website or purchase of products will be subject to the courts having jurisdiction under consumer protection rules.

25. Contact

If you have any questions about these Terms of Service, contact:

Folicare S.L.
Paseo de las Delicias, 22, 2ºD
28045 Madrid, Spain
Email: hola@foliclab.com